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Post by apryllraye87 on Nov 26, 2012 13:14:12 GMT -6
Hi ladies My work is hiring 5 new agents for our team. PM if you're interested in applying or if you would like more information. ameriprise.jobs2web.com/job/Minneapolis-Customer-Professional-Unlincesed-Job-MN-55401/2292105/About Ameriprise -Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial. Responsibilities -Serves as first customer point of contact regarding routine service issues, assist in troubleshooting issues, and enter service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches on a frequent basis to process these requests. -Continue to develop understanding of systems and procedures to educate clients and advisors on newly-enacted services, as they arise, to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Refer more complex issues to appropriate service partners. -Respond directly to information requests initiated by customers utilizing a variety of systems. Provide information to clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding question(s). -May process routine service transactions, or resolve account service casework which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals. -Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes. Required Qualifications -Excellent customer service skills that include the ability to explain policies or concepts in a straightforward, easy-to-understand manner. -Strong written and verbal communication skills. Demonstrated ability managing multiple priorities in a fast-paced environment. -Demonstrated skill troubleshooting and identifying and resolving root cause issues. Preferred Qualifications -Previous customer service experience. -Product-specific or financial services industry experience.
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Post by apryllraye87 on Nov 26, 2012 13:16:58 GMT -6
Oh I should add, we're locted in downtown Minneapolis. And if you decide to take the bus the company will subsidize so it's only $50 a month for your pass.
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Post by merrr on Nov 26, 2012 22:26:49 GMT -6
Close to the light rail?
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Post by apryllraye87 on Nov 27, 2012 8:48:12 GMT -6
It's a little bit of a walk.. 4 blocks maybe? I think the light rail drops off on 5th and Ameriprise is on 9th. But you'd be able to take the skyway almost the whole way so at least it wouldn't be freezing
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Post by laurac on Nov 27, 2012 18:29:41 GMT -6
Apryll do you know the salary range?
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Post by apryllraye87 on Nov 27, 2012 20:36:59 GMT -6
I'm not positive but I'm guessing it would be around $15/hour. That's what I started at in that position 2 years ago.
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Post by laurac on Nov 28, 2012 8:41:31 GMT -6
And it's a customer service job, correct?
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Post by apryllraye87 on Nov 28, 2012 8:53:10 GMT -6
Yes, correct.
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